Privacy Policy woo88 — Malaysia Player Data Protection

This Privacy Policy is published by woo88 and applies to all players, visitors, and users of the woo88.pro platform and related woo88 mobile apps. By continuing to use our platform, you confirm that you have read and fully understood this policy.

In this document, certain terms carry specific meanings:

• "Personal Data" — Any information that can be used to identify you directly or indirectly, including your name, identification card number, email address, phone number, and financial information.
• "Processing" — Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
• "Data Controller" — woo88, as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" — Third parties that process personal data on behalf of woo88, such as payment service providers and IT infrastructure providers.
• "Cookies" — Small text files stored on your device to improve your browsing experience and save your preferences.

Woo88 collects various types of information to ensure our platform operates smoothly, securely, and in compliance with regulatory requirements. The information we collect falls into several main categories:

2.1 Information You Provide Directly

When you register an account, complete the KYC process, or contact our support team, you may provide the following information:

• Full name as stated on your national identity card or passport.
• Malaysian identity card number (MyKad) or passport number.
• Date of birth and gender.
• Current residential address and postcode.
• Email address and mobile number.
• Bank account details for deposit and withdrawal purposes.
• Identity verification documents submitted for KYC purposes.

2.2 Information Collected Automatically

Every time you use the woo88 platform, our systems automatically record technical and behavioural information for security and service improvement purposes:

Every piece of data we collect has a clear and lawful purpose. woo88 uses your personal information on the basis of contractual necessity, legitimate interest, legal obligation, and in some cases, your consent. The following are the primary purposes for data use:

• Account Management: Creates, verifies, and maintains your player account, including the login process and two-factor authentication.
• Financial Transaction Processing: Processes deposits and withdrawals accurately and securely to your registered bank account.
• Identity Verification (KYC): Fulfils anti-money laundering (AML) regulatory requirements and minimum age verification.
• Platform Security: Detects and prevents fraud, hacking, multi-account abuse attempts, and system misuse.
• Service Improvement: Analyses usage patterns to improve platform performance, user interface, and overall gaming experience.
• Customer Support: Addresses enquiries, resolves complaints, and provides accurate and effective technical assistance.
• Relevant Communications: Sends important notifications regarding your account, changes to terms, or security issues requiring immediate attention.
• Personalised Promotions: Delivers relevant bonuses and promotions based on your gaming history — only if you have opted in to receive marketing communications.

Woo88 takes an extremely cautious approach to the disclosure of personal data. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in certain situations, we may need to share your information:

4.1 Trusted Service Providers

Woo88 works with selected service providers who help us operate the platform. These providers are bound by strict confidentiality agreements and are only permitted to use your data solely for the purposes we have delegated to them:

• Licensed payment gateway and financial services providers.
• Licensed gaming software and casino content providers.
• IT infrastructure and cloud computing service providers.
• Identity verification and KYC check service providers.
• Platform analytics service providers used to improve the user experience.

4.2 Legal and Regulatory Requirements

Woo88 may be required to disclose your personal information when legally obligated to do so, including to comply with court orders, regulatory authority directives, or crime prevention obligations. In such cases, woo88 will endeavor to notify you in advance where permitted by law.

4.3 Business Transfer

In the event of an acquisition, merger, or sale of woo88 assets, personal data may be transferred to the successor entity as part of the business transaction. You will be notified in advance and will have the right to withdraw your account before the transfer takes place.

The woo88 platform uses cookies and similar tracking technologies to ensure core website functionality runs smoothly, enhance your experience, and understand how players interact with our platform.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Functional Cookies: Saves your preferences such as language, theme, and display settings to deliver a more personalised experience.
• Performance & Analytics Cookies: Collects information on how you use our platform — pages visited, session duration, and errors encountered — to help us improve our services.
• Security Cookies: Helps detect suspicious activity, unauthorised login attempts, and protects your account from security threats.

5.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, or block specific cookies. Please note that disabling certain cookies may affect the functionality of the woo88 platform, particularly features that rely on authenticated sessions.

Woo88 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymized.

As a woo88 player, you have certain rights regarding your personal data. woo88 is committed to making it easy and hassle-free for you to exercise these rights. The following are your rights, which we fully respect:

Woo88 continually invests in robust security infrastructure to ensure your personal data is protected against unauthorized access, loss, destruction, or accidental disclosure. Our key security measures include:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and woo88 servers are encrypted using the latest TLS 1.3 protocol.
• Data Encryption at Rest: Sensitive data stored in our databases — including identity information and financial details — is encrypted using AES-256 standard.
• Two-Factor Authentication (2FA): An additional security layer is available for all player accounts, requiring secondary verification via an authenticator app or SMS.
• Firewall & Intrusion Detection System: Our infrastructure is protected by next-generation firewalls and real-time threat detection systems operating around the clock.
• Role-Based Access Control: Only woo88 staff with a legitimate business need and appropriate authorisation may access player personal data.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by accredited independent parties to identify and address any vulnerabilities.
• Staff Training: All woo88 staff who handle personal data receive regular data protection training and security awareness sessions.

The woo88 platform may contain links to third-party websites or services, such as game providers or payment partners. These links are provided solely for your convenience. woo88 does not control and is not responsible for the privacy policies or security practices of any third-party websites.

Each time you click a link that takes you away from the woo88 platform, you become subject to the privacy policy of that website. We strongly encourage you to read and understand the privacy policy of every website you visit.

Woo88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Each new version will include a clearly stated update date at the top of this document.

When there are significant changes to this policy, woo88 will notify you via one or more of the following methods:

• In-platform notifications when you are logged in to your woo88 account.
• Notification emails will be sent to the email address registered to your account.
• Notices prominently displayed on the woo88.pro homepage.

Your continued use of the woo88 platform after any changes take effect will be considered your acceptance of the updated terms. If you do not agree with the changes, please contact our support team to discuss your options, including the option to close your account.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the woo88 Data Protection Officer (DPO) team is ready to assist you. We are committed to providing accurate and helpful responses in a timely manner.

Available contact channels for privacy and data protection matters:

• Privacy Email: [email protected] — for formal inquiries related to personal data, data access requests, and privacy complaints.
• Live Chat: Available 24 hours a day, 7 days a week via woo88.pro for immediate assistance.
• Help Section: Visit FAQ page for answers to the most frequently asked questions about privacy and account security.

Our target response times are as follows: Acknowledgement within 3 working days, and full resolution within 14 working days for standard requests. More complex requests may take longer, and we will notify you if this is the case.